When the European Union ushers in General Data Protection Regulation (GDPR) on 25 May 2018, it will represent one of the most critical developments and the biggest shake-up in the use and management of customer data over a decade. This has been specifically designed to ‘harmonize’ consumer rights across the continent and will consecrate stringent ...
11 December 2017 /regulation Data Protection Act Issues
08 December 2017
When customers walk into their bank, they normally expect to talk to a personal banker or customer manager to discuss their need or issue. With every customer tending to demand personalized relationship with their banks, scalability issues creep in for a branch level personalization for each and every customer. However, retail banking has gone dig...
21 November 2017 /ai /retail Futuristic Banking
Vinod SekharankuttyVP - Financial Services at Genpact
Alex BrayAVP, Omni-Channel Acquisition & Servicing at Genpact
Sudhanshu KumarAVP Digital transformation at Genpact
Souvik DasSenior Manager, Marketing Analytics & Practice at Genpact
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